Returns & Refunds Policy

Last updated: 03/20/2025

1. Introduction

At **SophiaSonders.com**, we are committed to ensuring that our customers are satisfied with their purchases. This Returns & Refunds Policy outlines the conditions under which returns, exchanges, and refunds may be processed.

2. Digital Products

Due to the nature of **digital book downloads**, all sales are final. We do not offer refunds or exchanges on **eBooks** or other downloadable content unless required by consumer protection laws.

3. Physical Products

If you purchase a **physical book** or other merchandise directly from our store, the following conditions apply:

• Returns must be requested within **30 days** of receiving the product.
• The item must be in its **original condition**, unused, and in its original packaging.
• Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

4. How to Request a Return or Refund

If you believe you are eligible for a return or refund, please follow these steps:

• Email us at sophia@sophiasonders.com with your **order number** and a description of the issue.
• Attach photos if the item was received damaged.
• We will review your request and respond within **3-5 business days**.

5. Refund Processing

Approved refunds will be processed as follows:

• Refunds will be issued to the **original payment method** used at checkout.
• Allow **5-10 business days** for the refund to reflect in your account.
• Shipping fees are non-refundable unless the return is due to our error.

6. Non-Returnable Items

The following items are **not eligible for returns or refunds**:

• Signed or personalized books.
• Gift cards.
• Digital downloads (eBooks, audiobooks).
• Items purchased from third-party retailers (Amazon, bookstores, etc.).

7. Contact Information

If you have any questions about our **Returns & Refunds Policy**, feel free to contact us:

Email: sophia@sophiasonders.com